Dacor RO230 User Manual download pdf (Page 22)

Warranty and Service

Getting Help

Before you request service:

1. Review the Before You Call for Service section of this

manual (page

18).

2. Use the helpful tips found in our Problem Solution Guide.

3. Become familiar with the warranty terms and conditions of

your product.

4. If none of these tips or suggestions resolves your problem,

call our Customer Service center at the number below.

Dacor’s Customer Service center is available

6:00

a.m. – 5:00 p.m. Pacic Time

For warranty repairs or questions and for Dacor Distinctive Service

(DDS) in the US and Canada

Phone: (800) 793-0093, extension 2822

or non-warranty repairs or questions in the US and Canada

Phone: (800) 793-0093, extension 2813

web site at:

www.dacor.com/contact-us

Warranty

What Is Covered

CERTIFICATE OF WARRANTIES: DACOR OVENS

WITHIN THE FIFTY STATES OF THE U.S.A., THE DIS-

TRICT OF COLUMBIA, AND CANADA:

FULL ONE-YEAR WARRANTY

The warranty applies only to the Dacor appliance sold to the rst

use purchaser, starting from the date of original retail purchase

or closing date for new construction, whichever period is longer.

Warranty is valid on products purchased brand new from a Dacor

Authorized Dealer, or other seller authorized by Dacor.

If your Dacor product fails to function within one year of the origi-

nal date of purchase, due to a defect in material or workmanship,

acor will remedy it without charge to you.

All cosmetic damage (such as scratches on stainless steel, paint/

porcelain blemishes, etc.) to the product or included accessories

must be reported to Dacor within 60 days of the original purchase

date to qualify for warranty coverage. Consumable parts such as

lters and light bulbs are not covered and are the responsibility of

the purchaser.

LIMITATIONS OF COVERAGE

Service will be provided by a Dacor designated service company

during regular business hours. Please note service providers are

independent entities and are not agents of Dacor.

Dealer display and model home display products with a produc-

tion date greater than 5 years, products sold “As Is,” and products

installed for non-residential use,

which include but are not limited

to religious organizations, re stations, bed & breakfast, and spas

carry a one year parts warranty only. All delivery, installation, labor

costs, and other service fees are the responsibility of the purchaser.

Warranty will be null and void on product that has altered, defaced,

or missing serial numbers and tags or if non-ETL or non-CUL

approved product is transported from the U.S.A.

The owner must provide proof of purchase or closing statement for

new construction upon request. All Dacor products must be acces

sible for service.

OUTSIDE THE FIFTY STATES OF THE U.S.A., THE DISTRICT

OF COLUMBIA, AND CANADA:

LIMITED FIRST YEAR WARRANTY

If your Dacor product fails to function within one year of the

original date of purchase due to a defect in material or workman

ship, Dacor will furnish a new part, F.O.B. factory to replace the

defectiv

e part.

All delivery, installation, labor costs and other service fees are the

responsibility of the purchaser.

What Is Not Covered

• Slight color variations may be noticed because of differences

in painted parts, kitchen lighting, product placement and

other factors; this warranty does not apply to color variation.

• Service calls to educate the customer on proper use and care

of the product.

• Service fees for travel to islands and remote areas, which

include but are not limited to, ferries, toll roads or other

travel expenses.

• Consequential or incidental damage, including but not limited

to food or medicine loss, time away from work or restaurant

meals.

• Failure of the product when used for commercial, business,

rental or any application other than for residential consumer

use.

• Failure of the product caused by improper product installa

tion.

•

Replacement of house fuses, fuse boxes or resetting of circuit

breakers.

• Damage to the product caused by accident, re, ood, power

interruption, power surges or other acts of God.

• Liability or responsibility for damage to surrounding property

including cabinetry, oors, ceilings and other structures or

objects around the product.

• Breakage, discoloration, or damage to glass, metal surfaces,

plastic components, trim, paint or other cosmetic nish

caused by improper usage, care, abuse or neglect.

Out of Warranty

Should you experience a service issue beyond the standard war-

ranty period, please contact us. Dacor reviews each issue and

customer concern to provide the best possible solution based on

the circumstances.

THE REMEDIES PROVIDED IN THE ABOVE EXPRESS WARRANTIES

ARE THE SOLE AND EXCLUSIVE REMEDIES. THEREFORE, NO OTHER

EXPRESS WARRANTIES ARE MADE, AND OUTSIDE THE FIFTY STATES OF

THE UNITED STATES, THE DISTRICT OF COLUMBIA AND CANADA, ALL

IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED

WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE

OR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM THE DATE

OF ORIGINAL PURCHASE. IN NO EVENT SHALL DACOR BE LIABLE FOR

INCIDENTAL EXPENSE OR CONSEQUENTIAL DAMAGES. IN THE EVENT

DACOR PREVAILS IN ANY LAWSUIT, DACOR SHALL BE ENTITLED TO

REIMBURSEMENT OF ALL COSTS AND EXPENSES, INCLUDING ATTOR-

NEY’S FEES, FROM THE DACOR CUSTOMER. NO WARRANTIES, EXPRESS

OR IMPLIED

, ARE MADE TO ANY BUYER FOR RESALE.

Some states do not allow limitations on how long an implied warranty

lasts, or do not allow the exclusion or limitation of inconsequential dam

ages, therefore the above limitations or exclusions may not apply to

ou. This warranty gives you specic legal rights, and you may also have

other rights that vary from state to state

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