13
Warranty and Service
Getting Help
Before you request service:
1. Review the Before You Call For Service section of this manual (page 12)
2. Use the helpful tips found in our Problem Solution Guide.
3. Become familiar with the warranty terms and conditions of your product.
4. If none of these tips or suggestions resolves your problem, call our Customer Service center
at the number below.
Dacor’s Customer Service center is available 6:00
a.m. – 5:00 p.m. Pacific Time
For warranty repairs or questions and for Dacor Distinctive Service (DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the US and Canada
Phone: (800) 793-0093, extension 2813
Contact us through our web site at:
www.dacor.com/contact-us
Warranty
What Is Covered
CERTIFICATE OF WARRANTIES:
DACOR COOKTOPS
WITHIN THE FIFTY STATES OF THE U.S.A., THE
DISTRICT OF COLUMBIA AND CANADA*:
FULL ONE-YEAR WARRANTY
The warranty applies only to the Dacor appliance
sold to the first use purchaser, starting from the
date of original retail purchase or closing date for
new construction, whichever period is longer. War-
ranty is valid on products purchased brand new from
a Dacor Authorized Dealer, or other seller authorized
by Dacor.
If your Dacor product fails to function within one
year of the original date of purchase, due to a defect
in material or workmanship, Dacor will remedy it
without charge to you.
All cosmetic damage (such as scratches on stain-
less steel, paint/porcelain blemishes, etc.) to the
product or included accessories must be reported to
Dacor within 60 days of the original purchase date
to qualify for warranty coverage.
Consumable parts such as filters and light bulbs are
not covered and are the responsibility of the pur-
chaser.
FULL ONE-YEAR WARRANTY
Service will be provided by a Dacor designated ser-
vice company during regular business hours. Please
note service providers are independent entities and
are not agents of Dacor.
Dealer display and model home display products
with a production date greater than 5 years, prod-
ucts sold “As Is,” and products installed for non-
residential use, which include but are not limited to
religious organizations, fire stations, bed and break-
fast and spas carry a one year parts warranty only.
All delivery, installation, labor costs and other ser-
vice fees are the responsibility of the purchaser.
Warranty will be null and void on product that has
altered, defaced, or missing serial numbers and
tags.
The owner must provide proof of purchase or clos-
ing statement for new construction upon request. All
Dacor products must be accessible for service.
*Warranty is null and void if non-ETL or non-CUL
approved product is transported from the U.S.
continued...
(16 pages)
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